Service is in our DNA - interview VerpakkingsManagement

A resounding organic growth of more than 20% in 2022 and a constant growth in turnover since Bert-Jan Dijk took over the company. Those are the facts. "Only in the corona year 2020 did we not grow, but remained stable."

“I have always been customer-oriented,” he says. Dijk started his career in the world of trucks. “Then you know how important good service is.” It was therefore obvious to Dijk that his company would focus heavily on service and quality. That has worked, as evidenced by the growth figures. "We are even available 24/7, because downtime is costly for many of our customers."

Trust
What Dijk finds important is to keep in touch with the market. That is why he still has his own district as an account manager. ‘This way I hear what is going on in the market and I also experience what my colleagues are experiencing in the market. You have to stay close to your customers. We have grown big by staying small. We have always remained close to the customer and listen carefully to their wishes. Another important aspect is that your team is happy and enjoys helping the customer. That customer focus is really in our DNA.”

'Team spirit'
In order to cope with the growth, De Koningh hires three technicians every year. This excludes the two technicians that subsidiary company Presa (Belgium) and the extra technician that Mundy Technology needs every year. The group now consists of 117 employees. They don't have a personnel problem at De Koningh. ‘You have to ensure that you have passionate people who enjoy their work. I personally hired all but a few employees because they need to fit into our team and be just as customer-oriented. We are a close-knit team. When it is busy, it is best that an account manager accompanies a technician to install a machine or that a preset machine is delivered to the company by the account manager. People help each other.”