Medewerker Customer Service – Landelijk
What will you be doing?
As a Customer Service Representative, you will be responsible for the operational management of our clients. You will be the link between the client and colleagues, ensuring all service processes run smoothly. Your responsibilities include entering, amending, and archiving contracts, handling notifications, requests, and any complaints, and initiating and monitoring follow-up actions. You will be a central point of contact for both clients and your own employees. Customer contact is paramount, both inbound and outbound. You will regularly communicate with "your" clients about quotes, contracts, changes, and orders. Customer care and managing customer expectations are second nature to you. Process and organization are another important aspect of the role: optimizing procedures and ensuring continuous quality assurance.
Who are we looking for?
We are looking for someone with a vocational (MBO) work and thinking level who excels in communication and problem-solving. You are also:
empathetic, stress-resistant, and flexible;
a team player;
solution-oriented;
responsible for ensuring customer satisfaction.
What do we offer? At Anticimex, we believe in offering a stable work environment where you have the space to grow. You can count on a supportive team and a work environment where your contribution is valued.
A salary between €2,984 and €3,860 per month, depending on your experience and skills.
Flexible working hours;
A growing organization with short communication lines and a warm work atmosphere: a place where you can make an impact and feel right at home.
And, of course, excellent benefits: 25 vacation days (based on a 40-hour workweek);
8% holiday allowance;
An attractive pension plan;
Travel allowance;
Phone and laptop;
Parking space in front of the door;
Personal career development and guidance.
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